Luke J Marrott

Contribute to the overall success of my company, utilizing technology, teamwork, and dedication to the company mission.

EXPERIENCE

2007-Present

Lehi, Utah

FTTH Service Provider

Network Engineer

Responsible for Full Spectrum of Customers Services for Traverse Mountain Community. Configure and deploy new network hardware for the network.
Ran TM Community practically solo for over a year
Deployed over 20 Pieces of Network Hardware
Experience with: Cisco 3550, Foundry Fast Iron, Foundry Big Iron, Telco Systems T5C

NOC Technician

Remotely provision residential and commercial services on Broadweave FTTH network in Provo
Take Escalations from Call center for Voice, Video, and Data issues
Monitor, Manage, and Document network
Support wholesale providers with network related issues
Respond to Network Problems outside of office hours

Network Operations Center Manager

2006-2007

Orem, Utah

Premier Shared Web Hosting Company

Level 2 Support Engineer

Support customers hosting related issues. E-Mail, DNS, Security Certificates, CPU USage. Provide support and assistance to level 1 Support.

2005-2006

Orem, Utah

Service Provider on the Utopia and iProvo Municipal FTTH Networks

Supervisor of Field Tech Operations

Supervise Team of Field Technician for Utah and Salt Lake Valley. Manage time, mileage, appointments, and escalations. Interview, Hire, and Fire new employees.

Linux Administrator

Responsible for all Linux related functions at MStar. Nagios Server, Remote access for the reporting of phone and video info from providers, and some web and KB Functions as well

Field Technician

Go onsite to customers home for Data, Phone, and TV Problems associated with MStar FTTH services

2000-2005

Various, US

United States Navy

Work Center Supervisor

Manage all CIWS Technicians. Schedule and Coordinate Planned Maintenance and Assignments.

Line Captain

In Charge of 6 Line Handlers for all Sea and Anchor Operations for two 6 month overseas

CIWS Technician

Conduct Maintenance on the Close In Weapon System in accordance with Maintenance Cards and Schedules.

OBJECTIVE